We’re sorry to hear you’re not fully satisfied with your order.Our goal is to make the return process simple, fair, and transparent.Right to withdraw (EU customers)In accordance with European Union consumer protection law, customers in the EU have the right to withdraw from a purchase within 14 days of receiving the product, without providing a reason.To exercise this right:notify us by email within 14 days of receiving the productsend the product back within 14 days of your withdrawal noticeReturns for US & international customersCustomers outside the EU may request a return within 14 days of delivery. Returns are accepted under the same general conditions, but statutory EU withdrawal rights apply only to EU customers.All returns must be approved in advance by email.Return shipping costsReturn shipping costs are paid by the customer, except in cases of:incorrect product deliverydefective or damaged productIn those cases, the seller covers return shipping.Return addressAfter we receive your return request, we will provide the exact return address and instructions via email.Note: depending on the product type and logistics center, the return address may be outside the European Union or the United States. This may affect return shipping costs.Recommended return methodWe strongly recommend using a tracked shipping service (Track & Trace) to ensure safe delivery of the return.RefundsAfter receiving the returned product or valid proof of shipment, we will issue a refund within 14 days.Refunds are processed using the original payment method unless otherwise agreed.Return stepsStep 1: Contact usEmail us your order number and return request. We will send instructions.Step 2: Send the productShip the item to the address we provide. Tracking is recommended.Step 3: RefundOnce we receive the item in proper condition or proof of shipment, we process the refund within the legal timeframe.Cancellation policyIf you want to cancel an order before shipment, contact us immediately.If the order has not shipped, we will attempt to stop processing.If it has already shipped, the standard Return Policy applies.Important conditionsThe product must be unused and undamagedIt must not show signs of use beyond inspectionWe reserve the right to reduce the refund if product value is diminishedExceptions to returnsReturns are not accepted for:custom-made or personalized productsopened hygiene productsproducts that cannot be returned due to their natureIf you have questions about a return, contact support by email. We’re happy to help.